LUCENT PRIVACY NOTICE

Last updated: January 18, 2026

This Privacy Notice explains how Lucent AI, Inc. ("Lucent," "we," "us," or "our") collects, uses, discloses, and otherwise processes personal data in connection with our services and our website, lucenthq.com.

Lucent is an AI product engineer that helps software companies identify and resolve user issues by analyzing session replays, diagnosing bugs, and supporting product development workflows. We integrate with various third-party platforms on behalf of our business customers to provide these services.

We do not sell any customer data or end-user data.

Please refer to the Region-Specific Disclosures section below for additional disclosures that may be applicable to you based on your location.

This Privacy Notice does not address our privacy practices relating to Lucent job applicants, employees, or other employment-related individuals.

Our Services and How They Work

Lucent provides AI-powered product engineering services to help software companies understand and resolve user issues. Our platform analyzes session replays, support tickets, bug reports, and product data to automatically diagnose problems and support engineering workflows.

To provide these services, we request read-only access to data from various third-party platforms that our business customers use, including:

  • Session replay and analytics platforms (e.g., PostHog, Amplitude, Datadog) — to analyze user behavior and identify issues
  • Customer support platforms (e.g., Intercom) — to correlate support tickets with user sessions
  • Issue tracking systems (e.g., Linear) — to support bug tracking and product roadmap workflows
  • Error monitoring platforms (e.g., Sentry) — to identify and diagnose technical errors
  • Team communication platforms (e.g., Slack) — to deliver insights and notifications to relevant team members

We may integrate with additional platforms as our services evolve. Our customers authorize these integrations and control what data we can access.

Personal Data We Collect

Data Processed on Behalf of Our Business Customers

When providing our services, we process data on behalf of our business customers. This data may include:

  • Session replay data: Information about how end users interact with our customers' websites or applications, including browsing behavior, clicks, scrolling, and navigation patterns
  • Support ticket data: Information from customer support interactions, including ticket content, user identifiers, and conversation history
  • Error and bug data: Technical information about errors, exceptions, and bugs encountered by end users
  • User identifiers: Email addresses, user IDs, or other identifiers used by our customers to identify their end users
  • Device and technical information: Browser type, operating system, IP address, and device identifiers

Our customers determine what data is shared with us through their platform integrations. We process this data solely to provide our services and as instructed by our customers. For information about how our customers handle end-user data, please refer to their privacy policies.

Data Collected Directly from You

We collect personal data you provide directly to us when you:

  • Contact information: Name, email address, phone number, and company information when you register for an account, request a demo, or contact us
  • Account information: Login credentials, account preferences, and information about the services you use
  • Payment information: Billing details processed through our third-party payment provider (Stripe). We do not store payment card numbers
  • Communications: Content of messages you send us through email, chat, or other channels

Data Collected Automatically

When you visit our website, we automatically collect:

  • Usage data: Pages visited, features used, and actions taken on our website
  • Device information: IP address, browser type, operating system, and device identifiers

We use cookies and similar technologies to collect this information. See the "Cookies and Tracking Technologies" section below for more details.

How We Use Personal Data

We use personal data for the following purposes:

  • Providing our services: To analyze session replays, diagnose issues, and deliver insights to our customers
  • Account management: To create and manage customer accounts, process payments, and provide customer support
  • Service improvement: To improve, develop, and enhance our products and services
  • Communications: To send service-related communications and, with your consent, marketing messages
  • Security and compliance: To protect against fraud, enforce our terms, and comply with legal obligations
  • Analytics: To understand how our services are used and measure their effectiveness

How We Share Personal Data

We may share personal data with:

  • Our business customers: We provide insights and analysis derived from the data our customers share with us
  • Service providers: Third parties who help us operate our business, such as cloud hosting providers, payment processors, and analytics services
  • Professional advisors: Lawyers, accountants, and other advisors in connection with legal and business matters
  • Business transfers: In connection with a merger, acquisition, or sale of assets
  • Legal requirements: When required by law or to protect our rights and safety

Third-Party Platform Integrations

Our services integrate with third-party platforms that our customers use. When a customer authorizes an integration, we receive read-only access to certain data from that platform. We access only the data necessary to provide our services, and our access is governed by the permissions granted by our customers and the terms of each platform.

Our current integrations include PostHog, Amplitude, Datadog, Intercom, Linear, Sentry, and Slack. We may add additional integrations over time. Each integration is subject to the privacy policies and terms of service of the respective platform.

Google OAuth and Google API Services

Lucent uses Google OAuth for authentication. When you sign in using your Google account, we may access and store certain information from your Google account, including your name, email address, and profile picture, to create and manage your Lucent account.

Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Specifically:

  • We only request access to the data necessary for the functionality of our application
  • We do not use Google user data for advertising purposes
  • We do not sell Google user data to third parties
  • We do not use Google user data for purposes unrelated to providing our services

You can revoke Lucent's access to your Google account at any time through your Google Account settings at myaccount.google.com/permissions.

Data Security and Retention

We implement appropriate technical and organizational measures to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, and regular security assessments.

We retain personal data for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted by law. Data processed on behalf of our customers is retained according to our agreements with those customers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to collect usage information and improve your experience. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout.

Your Privacy Choices

Depending on your location, you may have certain rights regarding your personal data, including:

  • The right to access and obtain a copy of your personal data
  • The right to correct inaccurate personal data
  • The right to delete your personal data
  • The right to opt out of certain processing activities
  • The right to withdraw consent where processing is based on consent

If you are an end user of one of our customer's products and wish to exercise rights regarding data we process on their behalf, please contact that customer directly.

You can opt out of marketing emails by clicking the "unsubscribe" link in any promotional email we send.

Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal data from children. If we learn we have collected personal data from a child, we will delete it promptly.

Region-Specific Disclosures

Residents of certain jurisdictions may have additional rights under applicable law. If you are a resident of California or another U.S. state with comprehensive privacy legislation, you may have rights to know what personal data we collect, request deletion, and opt out of certain processing. To exercise these rights, please contact us using the information below.

Changes to This Privacy Notice

We may update this Privacy Notice from time to time. When we make material changes, we will notify you by updating the date at the top of this notice and, where appropriate, by email or through our services.

Contact Us

If you have questions about this Privacy Notice or our privacy practices, please contact us at:

Lucent AI, Inc. Email: privacy@lucenthq.com Phone: +1 (650) 977-4235

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